FolySupport
If something isn't working while you use Foly, let us know below. You may also find the answer in the questions people ask most.
Email us
Send your question to the address below and we'll get back to you. For payment issues, include your receipt details.
Send an emailsupport@folyapp.com
Reply time
Within one business day
Frequently asked questions
I want to delete my account.
You can delete it yourself in the app under Settings > Delete account. See the account deletion page for what gets deleted and what is kept.
Learn more →I want to report someone.
Use Report or Block on their profile or in the chat. For anything involving child safety, you can also use the dedicated channel on the child safety page.
Learn more →I have a payment problem.
For payment or Crys errors, email us with your receipt details and we'll look into it.
I spent Crys but the Episode didn't start.
Restart the app and check whether the character's Episode screen offers to resume. If it still doesn't start, email us the character's name and roughly when it happened — we'll check and return your Crys.
An AI character isn't replying.
Luna's free chats refill the next day once you've used them up; until then, each reply needs Crys. If you don't have enough Crys, replies won't come, so check your balance. If replies still don't come, check your connection — and if it keeps happening, email us.