FolyFoly
ENKOJA
Contact us

Account and data deletion

This page explains how to delete your account with Foly (operated by Fruitlab) and what happens to your data. Deleting an account cannot be undone, and the same data cannot be restored.

Deleting from the app

  1. 1Open the Foly app (or the web) and sign in.
  2. 2On the My tab, tap Settings in the top right.
  3. 3Go to My info and select Delete account.
  4. 4Review what will be deleted and kept, then check the box to agree.
  5. 5Tap Delete account — it is processed immediately.

Deleted immediately

  • Account and profile information (name, date of birth, gender, bio and so on) — irreversibly anonymised
  • Profile photos, push notification tokens and your sign-in account (phone number, Google or Apple link)
  • Conversation summaries, memories and upcoming plans created from your chats with AI characters
  • Works you created — taken down so no one can start them anymore, with their text, version history and uploaded images deleted
  • Your creator profile (pen name and bio), follows, saved works, personas and user notes
  • Records from earlier features (stories and reactions, chat requests, taste, balance game and scenario answers, etc.)

Kept for a limited period

The items below are kept to comply with the law and to operate the service safely, and are destroyed without delay once that purpose is met.

Payment receipts and Crys transactionsKept for 5 years under the Act on Consumer Protection in Electronic Commerce
Report handling historyKept for safe service operation and consistent moderation
Chat messages already exchangedKept under the Privacy Policy to preserve the other party's conversation (including co-play friends) and handle disputes, with your identifying information removed
Chats other users already started with your worksMay remain as part of that user's chat history; the work can no longer be started

Good to know

  • After deletion you appear as 'Deleted user' in other people's chats.
  • Any remaining Crys cannot be restored.
  • Uninstalling the app does not delete your account.
  • You can sign up again at any time with the same sign-in method (phone number, Google, or Apple).

If you can't access the app

If you can't delete it in the app — for example because you lost your device — email us the request below. We'll process it after verifying your identity.

Request deletion at support@folyapp.com